What to Include
- Your account email address, if different from the email you are using to contact us.
- The device, app version, browser, or platform involved.
- A short description of the issue and the approximate time it happened.
- For privacy or deletion requests, clearly write "Privacy Request" or "Delete My Account" in the subject line.
- For security reports, include reproduction steps, affected pages or features, and whether any data may be exposed.
Support Categories
Account support
Login, profile, app access, account recovery, and general troubleshooting.
Financial connections
Connecting, disconnecting, refreshing, or troubleshooting accounts linked through Plaid or similar providers.
Privacy and deletion
Access, correction, deletion, account closure, and financial institution disconnection requests.
Security reports
Responsible disclosure reports, suspected unauthorized access, or suspicious account activity.
Expected Response
AFINCE aims to respond to support and privacy requests within a reasonable time. Requests involving account access, deletion, or sensitive information may require identity verification before action is taken.